How to Order on Our Website

At Coley Home, all of our pieces are designed by you! 

With hundreds of design options available, our pieces are made-to-order in North Carolina and will ship straight to your door in no time. Let’s explore the website and see how it works in three easy steps!

Step 1:

Explore our website to find the perfect piece! With a line of over 50 products, we have options for every space in your home.

Step 2:

Each product page includes all the information you may need! We keep our lead times up to date, so you can plan accordingly. Each tab underneath the product name details more information and includes files when necessary. 

Click the "Customize Here" button once you've chosen your favorite piece! Use our Customizer to place your order and choose your fabrics and finishes. This is a great visual tool to see what your piece will look like. The price will change according to fabric choices. 

Please note: fabric colors will vary in your home. We highly recommend you order free swatches to ensure the fabrics fit perfectly in your home before making a purchase. Because it is a custom piece that is made to order, we will not accept returns unless there is manufacturing or shipping damage. 

Hover your mouse over each fabric to see description, grade, and if it’s a performance fabric. We also list our fabric restock dates if one is currently out of stock. Fabrics that have Last Call in their names are low in stock, and they will not be restocked. We're constantly updating our fabric line, so don't wait if you love a fabric! 

Step 3:

When you are happy with your custom piece, proceed to checkout! Here is the best time to adjust quantity, double check your fabrics, and remove any unwanted items. When you are ready to pay, proceed to checkout. We have several shipping options to fit your needs!

Now the magic happens! Once you’ve placed your order, a member of our incredible team will get to work on building your custom piece immediately. We will be in touch with updates and tracking information once your piece is completed and ready to ship out!


We offer three shipping options: UPS Ground Shipping (free), threshold freight delivery (free), and Inside Freight Delivery (billed separately after checkout). 

UPS Ground:

As soon as your item is packaged and ready for shipment, you will receive an email (to the email used at checkout), with your tracking information.

Threshold Freight Delivery:

If your item includes large items, or multiple furniture items, we will ship your order using Threshold Freight Delivery. We will arrange the shipment once your order is completed. PLEASE NOTE: When using Threshold Freight Delivery, the delivery carrier will leave your shipment at the front door of your address. 

Inside Freight Delivery:

The third option we offer includes Inside Delivery of your item. We will arrange the shipment once your order is completed & the courier company will pick up your order at our facility. The carrier company will be in touch within a few days to schedule the delivery of your item. They will bring your item inside your home and help assemble and unpack your item.