FAQ

How will my Coley Home Crown Bed arrive?

Your Twin and Queen Crown Bed will arrive in two boxes. One for the headboard and one for the frame.Your King Bed Will arrive in three boxes, two with the bed frame and one for the headboard. The best part about these boxes is that they can easily be carried up stairs, unpacked, and assembled. Trust us – we’ve tested this!

The Headboard will arrive compressed in a box. The foam will be wrapped tightly in plastic and expand as soon as the plastic is removed. We recommend laying the headboard flat for 24 hours before applying the slip cover- that way it has time to come back to its full shape! Your slipcover will arrive in the same box, it will fit tightly over the foam headboard, and brighten any room.

The third box, the Bed Frame, will arrive in a long rectangular box. Don’t worry – it’ll come with fool-proof directions for easy quick assembly! Our patented lock in method allows for minimal pieces and minimal assembly frustration.

Help! My headboard is taking awhile to re-form!

Our headboards are made of 100% foam, that’s how we get them so compact! They are guaranteed to be resilient, that being said, we recommend opening your headboard as soon as you receive it, and lay it flat for at least 24 hours. That time period will allow the foam to completely re-form and help with the process of applying the slipcover! The longer the foam is boxed up, the longer it will take to regain its original shape.

Feel free to email us with specific questions!

Will my Crown Headboard fit my current bed frame or rails?

We encourage customers to fully indulge in the Coley Home Bed Collection for the perfect fit. But, if you’re totally obsessed with your current frame situation, we crafted the headboard to fit against that as well. We cannot guarantee a perfect fit for every single bed frame or rail set on the market, but if you want to be sure- we suggest ordering a bed frame along with with your headboard here. Because our headboard is 100% foam, it does not attached in any way to bed frames.

Wondering if yours will fit? Head to our product page for specs. Have more questions? Send us a message – hello@coleyhome.com

What happens after I submit my order on Coley Home?

Our team immediately gets to work on getting your Coley Home products to you in the most efficient way possible! Your form of payment will be charged once the order is processed, and you will be notified via email of the shipment status.

How long will it take to receive my Coley Home order?

Our 2021 Furniture Collection which includes our Crown Bed, Nash Swivel, Tables, Cubes, and other small scale furniture items will ship in five to ten business days. 

Furniture launched in our 2022 Collection will ship within four to six weeks from the day the order is entered into production. Our team will be in touch with updates as the completion date approaches. 

Please note, if you order an item from our 2021 collection and an item from our 2022 collection, they will ship together once the entire order is completed. If you'd like them to ship separately, get in touch with our team – we're happy to help. 

Do I need to create an account to make a purchase?

No, you can complete an order without an account. However, creating an account allows you to save address information and payment details for faster checkout. We will also keep you in the loop about everything Coley Home!

Can I return a gift?

Yes, if the product is not customized we will accept gift returns. We will offer a refund to the original payment or a Coley Home store credit.

Can I order fabric swatches before purchasing a bed?

Of course!  We want you to be 100% certain of your design decisions. You can choose up to 6 swatches for FREE. As always, we are here to help with any other questions.

Do you have a Trade Program?

Yes! Apply here!

We’re so excited to work with you!

Do you have a Showroom?

At this time, we do not. However, if you are interested in a particular product and you are local to Charlotte, North Carolina, let us know!

Can I return my piece of furniture?

Because each piece is made-to-order, we are only able to accept returns for manufacturing issues and shipping damages. We highly suggest ordering a free set of swatches before placing your furniture order.

 

I did not receive an order or shipping confirmation. Where can I find it?

 

Look in either your promotions or your spam folder! Sometimes they end up in there :)